Frequently Asked Questions

We want shopping with Gickeys to be easy and enjoyable! Here are answers to some of our most frequently asked questions.

How long does it take to process my order?

Please allow approximately 2–5 business days for your order to be processed before shipment.

Processing times may be slightly longer during holidays, sales, new releases, or other high-volume periods.

How will I know when my order ships?

Once your order ships, you will receive tracking information using the email address or phone number provided at checkout.

Can I change or cancel my order?

If you need to make a change or cancel your order, please contact us as soon as possible.

Because we work to process orders quickly, changes and cancellations are not guaranteed once an order has entered processing or shipped.

Please see our Cancellation Policy for more information.

What is your return policy?

Gickeys accepts eligible returns within the time period listed in our Return Policy.

Items must meet all return requirements, including being unworn, unused, smoke-free, and having original tags attached.

Please review our full Return Policy before beginning a return.

What if my item arrives damaged?

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can review the issue and make it right.

Photos of the item and packaging may be requested.

Do you offer local pickup?

Yes, when local pickup is available, you may select that option during checkout.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

See our Local Pickup Information page for full details.

How do I know what size to order?

Sizing can vary between brands and styles.

We recommend reviewing the product description and our Size Guide before ordering. If we provide specific measurements for an item, those measurements should be used as your best guide.

What happens if an item sells out?

Some Gickeys items may be available in limited quantities.

If an item sells out, we may restock it when possible. Keep an eye on our website and social media for restock announcements.

Can I track my order?

Yes! Once your order ships, you will receive a tracking number.

Visit our Order Tracking page for more information.

Do you ship internationally?

At this time, Gickeys ships to locations shown as available during checkout.

If a shipping option is not available for your address, we are unable to ship to that location at this time.

How can I contact Gickeys?

If you have questions about your order, sizing, returns, or anything else, please visit our Contact Us page.

We’re happy to help!