Waiting on your Gickeys goodies? We know the feeling! Here’s how to keep up with your order.

When Will I Receive Tracking Information?

Once your order has been processed and shipped, you will receive a shipping confirmation containing your tracking information.

Tracking updates may take a little time to appear after the carrier receives your package.

How Do I Track My Order?

Use the tracking link included in your shipping confirmation email or text message.

You may also enter your tracking number directly on the shipping carrier’s website.

My Tracking Hasn't Updated

It is normal for tracking information to occasionally take 24–48 hours to update after a shipping label is created.

Carrier scans may also be delayed while a package is in transit.

My Package Says Delivered, But I Don't Have It

If tracking shows your order as delivered but you cannot locate it:

Check around your porch, mailbox, garage, side door, or other delivery areas.

Ask household members or neighbors if they received the package.

Allow a short amount of time in case the carrier marked the package delivered before completing the delivery.

Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, please contact Gickeys so we can help determine the appropriate next steps.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or shipped.

Need Help?

Please visit our Contact Us page and include:

Your name

Order number

Tracking number, if available

We’ll be happy to help you look into it.